+43 1 / 343 22 72 76
Service Cloud at a glance
360° degree real-time view of your customer relationship. Personalized and efficient customer service with the Service Cloud:
- 360° customer view
- Service Case Management
- Multi-channel service and omni-channel routing and assignment management
- Knowledge database
Advantages and potential of the service cloud
Measurable customer satisfaction, real-time personalized multi-channel services, and call center integration.
360° degree customer view
- Assist your service agents in responding to requests faster by consolidating all the necessary information from disparate sources into one on-screen view.
- Dynamic, automated views and dashboards for service agents in the service console.
Sustainable customer experience
Call Center Integration
- Automate your service and support calls with automation rules.
- Display your service staff all relevant information as soon as they answer the phone.
AI & Data-Based Service
- AI-based mapping of customers to the appropriate qualified service representatives.
- Send your service agents automated reminders, recommended actions, and updates, and provide them with templates for faster email responses.
BLINKER as a Salesforce partner
Your benefits with BLINKER as your implementation partner:
Qualified consultants from the areas of sales, marketing and service
Experienced Salesforce Cloud specialists
Experienced programming teams from all interface areas in-house
Central contact persons and on-site sprint teams
Agile working methods