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Service Cloud at a glance

360° degree real-time view of your customer relationship. Personalized and efficient customer service with the Service Cloud:
Service Cloud at a glance
  • 360° customer view
  • Service Case Management
  • Multi-channel service and omni-channel routing and assignment management
  • Knowledge database

Advantages and potential of the service cloud

Measurable customer satisfaction, real-time personalized multi-channel services, and call center integration.

360° degree customer view
  • Assist your service agents in responding to requests faster by consolidating all the necessary information from disparate sources into one on-screen view.
  • Dynamic, automated views and dashboards for service agents in the service console.  
Call Center Integration
  • Automate your service and support calls with automation rules.
  • Display your service staff all relevant information as soon as they answer the phone.
AI & Data-Based Service
  • AI-based mapping of customers to the appropriate qualified service representatives.
  • Send your service agents automated reminders, recommended actions, and updates, and provide them with templates for faster email responses.
Advantages and potential of the service cloud

BLINKER as a Salesforce partner

BLINKER as a Salesforce partner

Your benefits with BLINKER as your implementation partner:

  • Qualified consultants from the areas of sales, marketing and service

  • Experienced Salesforce Cloud specialists

  • Inhouse Development

  • Experienced programming teams from all interface areas in-house

  • Central contact persons and on-site sprint teams

  • Agile working methods

We are always delighted to talk about your challenges. Please contact us for a non-binding consultation appointment.

+43 1 / 343 22 72 76