Development of a call center console in the Sales Cloud environment
For our customer in the FMCG sector, we designed and implemented a call center console in Salesforce. Having already supported our customer in the further development of Salesforce Sales Cloud, we were able to build on this by implementing a call center console to enable automated control of call center sales activities and call-to-action case management in the collaboration between field force and call center.
Service cloud implementation
For a leading Austrian industrial company, we supported the harmonization of the sales and service area. For a network of 61 locations in 18 countries and over 3,400 employees, the global sales and service process was standardized and digitalized by implementing the innovative service cloud solution.