Digital Solutions
Our Cases
Development of a call center console in the Sales Cloud environment
For our customer in the FMCG sector, we designed and implemented a call center console in Salesforce. Having already supported our customer in the further development of Salesforce Sales Cloud, we were able to build on this by implementing a call center console to enable automated control of call center sales activities and call-to-action case management in the collaboration between field force and call center.
Service cloud implementation
For a leading Austrian industrial company, we supported the harmonization of the sales and service area. For a network of 61 locations in 18 countries and over 3,400 employees, the global sales and service process was standardized and digitalized by implementing the innovative service cloud solution.
Aircall Integration
Nachdem wir unseren Kunden bereits bei der Salesforce Sales Cloud Weiterentwicklung unterstützten, konnten wir aufbauend darauf auch bei der Implementierung einer Call Center Konsole beraten.