Development of a call center console in the Sales Cloud environment
For our customer in the FMCG sector, we designed and implemented a call center console in Salesforce. Having already supported our customer in the further development of Salesforce Sales Cloud, we were able to build on this by implementing a call center console to enable automated control of call center sales activities and call-to-action case management in the collaboration between field force and call center.
Drupal web development for 35 student houses
Akademikerhilfe has been providing affordable housing for students for over 100 years. In the course of the website relaunch for Akademikerhilfe, we developed a platform that clearly presents all 35 student homes of the association and handles all business processes in a single system. The new web portal unites 8 cities, 35 dormitories and 4,335 dormitory places. From registering for a room to administration and marketing, everything can now be handled in a single system.
Service cloud implementation
For a leading Austrian industrial company, we supported the harmonization of the sales and service area. For a network of 61 locations in 18 countries and over 3,400 employees, the global sales and service process was standardized and digitalized by implementing the innovative service cloud solution.
